Cancellation and Refund Policy

Welcome to Brijraj, the home of exquisite Indian attire and a celebration of Lord Krishna's vibrancy and love. To ensure that your shopping experience is as pleasant and fulfilling as possible, we have established a comprehensive Cancellation and Refund Policy. We invite you to familiarize yourself with the guidelines below:

Order Cancellation:

1. Cancellation Before Dispatch:

At Brijraj, we understand that circumstances can change. You have the option to cancel an order before it is dispatched from our premises. We want your shopping experience to be stress-free, and hence, canceling an order before dispatch incurs no penalties or charges. Please contact our customer support team at [contact@brijraj.com] to initiate the cancellation process.

Quality Assurance:

2. Quality Control:

Quality is at the heart of Brijraj. Our dedicated team of experts meticulously inspects each piece before dispatch, ensuring that it meets the highest standards of craftsmanship and fabric quality. This meticulous attention to detail ensures that you receive only the finest products.

Return and Refund:

3. Eligible Returns:

We gladly accept returns under the following circumstances:

• Defective Products: In the unlikely event that you receive a product with defects, please notify us within [4] days of receiving the item. We will promptly arrange for a return, and upon verification, provide a full refund or exchange.
• Design Variation: If the product you receive significantly varies from the design you ordered, please contact us within [4] days of receiving the item. We will arrange for a return and provide a full refund or exchange.

4. Non-Returnable Items:

The following items are non-returnable:

• Worn or Used Items: Any product that has been worn or used by the customer.
• Customized Stitching Orders: Custom-tailored products are created according to your specific size requirements and are, therefore, non-returnable.

5. Return Request Period:

Customers must initiate a return request within [4] days of receiving their order. To request a return, please email us at [contact@brijraj.com] with the relevant details.

6. Return Shipping:

Return shipping costs are to be borne by the customer.

7. Refund Process:

Upon receipt and verification of the returned items, we will initiate the refund process. Refunds will be issued through the original payment method used for the purchase. Please allow up to 7 working days, as per Indian standards, for the refund to be processed.

Dispatch and Delivery:

8. Dispatch Times:

Please be aware that most of our products are made to order, customized, and quality-checked to match your size requirements. We do not dispatch items immediately. We meticulously craft and quality-check each piece, ensuring that it meets our high standards. We recommend that you check the estimated dispatch time for your specific order.

At Brijraj, we aim to offer you not just beautiful attire but also a delightful shopping experience. Should you have any questions or require assistance, please do not hesitate to reach out to our customer support team.